If you’ve made a mistake, please contact our support right away via or email email@example.com or our Facebook.
Unfortunately if we have dispatched (dispatched every morning before 11am EST) Our customer service opening hours.
Customer service opening hours (EST):
Monday to Friday: 8am til 5pm
Saturday: 9 til 1pm
Sunday: 9 til 1pm
***In the case that we have dispatched your item unfortunately we are unable to change your address or delivery destination***
Once your order has been placed you will be emailed with an invoice. Please note it may take up to 30 mins for the confirmation email.
You will receive an email with confirmation of purchase (this is not an email to say your order has been dispatched). Please contract us via email for more information.
We accept all standard payments listed below;
• COMING SOON: Buy now pay later’ payment gateways through After-pay and Zippay
Please allow up to 72 hours for it to be processed at our warehouse before it is shipped (Although we tend to ship out within 24hours of placing your order).
** Note no orders are shipped out on Saturdays, Sundays or public holidays
Shipping times during high season like christmas and holiday seasons shipping times may vary.
When purchasing through our site we go through verification check list to ensure of fraudulent activity. If you have been unable to purchase please contact your bank or credit card supplier to authorize this payment to continue with the purchase.
We are based in Perth, Australia and we offer shipping world wide.
-Local (within Australia) we use Auspost/sendle which you can expect between:
i-International: We use DHL express for worldwide orders to make sure you get it FAST!
Tracking can be found in our live chat (Facebook chat), then choose the track my order button. Or use the link provided, if you are still unable to track your order feel free to contact us at firstname.lastname@example.org
We can leave your delivery at your door. Make sure you tick the box during checkout to let us leave your package unattended. Please note we do not take responsibility for stotlen packages.
Unfortunately, there is no easy way of answering this question. Every country has a set of rules and regulations regarding various products, out of our control. For countries with a high threshold you may not be likely to be charged when your item arrives, for the counties with low value thresholds you will most likely be charged when the item arrives in your country.
We understand that sometimes shipping experience can vary (we understand ourselves as online shoppers) which is why we are transparent with shipping and these are one of the things out of our control. If you are charged these fees, the buyer will need to pay to receive the item.
If unclaimed it may be returned to our warehouse, we are not able to refund shipping fees if this happens. If you need more help send a message throughout live chat.
Returns and Exchange
We back our product 100%. Period!
If for some reason you are not completely satisfied with your purchase email email@example.com
Refunds and returns are eligible If* -
- The product is unused and unopened and in the original packaging as received. (Customer to provide shipping back to our warehouse)
- We do not accept refunds for incompatibility issues.
Please read our compatibility section clearly and make sure your phone is compatible with our wireless charger.
Shipping cost are non-refundable. We suggest keeping tracking number as proof of return in case package is lost.
Excellent quality product and customer service is always top priority, we have full time staff ready to answer all questions. See below for best email responses.
While we always aim for top quality products the nature of electronics maybe faulty from time to time. We offer a full 1 year warranty on all our products. All Faulty items if deemed faulty will receive a replacement if the warranty claim is made within the 12 months of the purchase date.
Send an email to the following email and we will provide you will return shipping details (as a condition of purchase you pay for shipping for the warranty. If deemed faulty under the guidelines we will repair or replace your product and arrange express shipping for you free of charge.
If the claim is outside the warranty period we will contact you to provide alternative options and make the process as hassle free as possible.
Warranty claims are no covered if:
- Damages or faults caused by accident, abuse and misuse.
- Damages from ware and tear, theft or loss.
- Damages or faults caused by product tampering or use of third party accessories
- Damages that is not in accordance with the listed instructions on the product packaging
All in (AUS est)
Monday: 9am til 5om
Tuesday: 9am til 5pm
Wednesday: 9am til 5pm
Thursday: 9am til 5am
Friday: 9am til 5pm
Saturday: 9am til 1pm
Sunday: No reply til Monday
We can leave your delivery at your door. Make sure you tick the box during checkout to let us leave your package unattended
We have confidence in our products! We offer a 30 day money back guarantee provided you have correctly use the instructions by the customer care specialist team.
If you are looking to become one of the MOG gaming group or do a collaboration/affiliate collaboration please reach out to our influencer specialist firstname.lastname@example.org